Cancellation after placing an Order: If a Customer has placed an order for any product, courses or consultation and wants to cancel the Order, then the Customer can request for cancelling the Order and request for refund within 24 hours of payment. No refund request will be entertained after 24 hours.

For Order cancellation and Refund request, Customer needs to send an email to support@secretsofplanets.com or call on +91-968-787-6066 stating the reason for cancellation.

Due to regulatory constraints, we do not accept returns of physical products once order has been shipped. We take utmost care to ensure that Customers are kept informed about the order process of the products. We have multi-level inspection of the products before shipping and every effort is made to ensure that you get the product as per your expectation and product description. In case of any discrepancy, please get in touch with our Customer Support before the product is shipped.

Custom's Policy:

Please note that we buy authentic Gemstones, Rudraksha, etc directly from the source and offer them at the best possible prices worldwide. We ship our products to many countries, each imposing its own customs duties and sales tax (VAT) on imports. We do not assume any responsibility for these duties and taxes because they are outside our control and the Customer will be responsible for them when the product is delivered.

Some countries levy a customs duty or other taxes on importing gemstones, rudraksha and/or jewellery. In most countries, import duty ranges around 1% only. It is entirely the responsibility of the buyer to settle with their own customs authority as these may vary from country to country and are beyond our control. Also, if any other taxes are being introduced in the future, it will be the Customer’s sole responsibility to pay them.

You are advised to contact your local authorities or customs office for exact information. In case of any other queries, please reach out at support@secretsofplanets.com.

Note: If a Customer cancels or refuses an international order after being DISPATCHED from our office, the Customer will be responsible for any VAT or customs duties charged by their country when returning the package to us. Only after we receive the item we will refund the balance due to the Customer after deducting all fees, duties and VAT as per the refund policy.

For product replacement, Customer needs to send an email to support@secretsofplanets.com along with the video of unpacking of the product so that we can see the defect or damage.

Product will not be replaced for any other reason apart from the defect or damage.

Any product with personalized Vedic Rituals will not be exchanged or returned in any circumstance except in case of damage.

All returns/upgrades are at the sole discretion and case to case decision of the Management.